IMPORTANT EMAIL NOTE:  

I've been online 23+ years now, and it seemed that email reliability was getting noticeably worse in the last few years.  Initially I thought it was mostly issues with my former ISP, but in more and more cases I'm hearing from customers that my emails to them are being automatically deleted or placed in "spam" folders by ridiculously over-aggressive spam filters.  This is happening both at the ISP and the PC level, even to those who have their ISP's spam filter settings to "off."  Some ISPs are worse than others, with AOL, yahoo, hotmail, etc. being some of the most "difficult" (that's the polite word) in my experience. 

PC editor and columnist Fred Langa conducted a large email test recently and the results are striking.  As he puts it, "...hideously unreliable."  

If you don't receive a reply from me in your inbox, check your "junk" folder -- anything that even smells slightly like a commercial transaction often ends up in there.  In nearly all cases where customers don't receive a reply from me, the emails I'm sending are getting filtered or vaporized on their end, and they usually have no idea that it's happening.  You can also use flexisteel@gmail.com to reach me if the main address isn't working for some reason.